Privacy Policy
Last updated: October 2025
1. Introduction
Elevation Access Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect any personal information that you provide when using our website www.elevationaccess.co.uk, contacting us, or using our services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or providing us with your personal information, you agree to the terms of this Privacy Policy.
2. Who We Are
Elevation Access Ltd
Registered in England
Company number: 10758132
Registered office: 20-22 Wenlock Road, London, England, N1 7GU
Email: info@elevationaccess.co.uk
Website: www.elevationaccess.co.uk
We are a professional scaffolding company providing domestic, commercial, and industrial scaffolding services throughout London and the South East.
3. What Information We Collect
We may collect and process the following types of personal information:
Information you provide directly:
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Name and contact details (such as phone number, email address, and postal address)
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Enquiry details (for quotes, site visits, or bookings)
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Company name (if applicable)
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Payment or invoicing details (if you become a client)
Information collected automatically:
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IP address, browser type, and operating system
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Information about how you use our website (via cookies and analytics tools)
4. How We Use Your Information
We use your personal data to:
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Respond to your enquiries and provide quotes
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Manage and deliver our scaffolding services
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Send invoices, receipts, or payment reminders
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Maintain internal records for business and compliance purposes
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Improve our website and customer service
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Comply with legal and regulatory requirements
We will only use your data where we have a lawful basis, such as performance of a contract, legal obligation, or your consent.
5. Sharing Your Information
We do not sell or share your personal information with third parties for marketing purposes.
We may share data with:
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Trusted subcontractors or suppliers who assist in delivering our services
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Accountants, legal advisors, or insurance providers (for business operations)
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Government bodies or law enforcement agencies (if legally required)
All third parties we work with are required to handle your data securely and in accordance with the law.
6. Data Security
We are committed to ensuring your information is secure.
We have implemented appropriate technical and organisational measures to protect against unauthorised access, alteration, or disclosure of your data.
7. Data Retention
We retain your personal data only for as long as necessary:
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Enquiries and quotes: up to 12 months
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Customer and project records: up to 7 years (for tax and insurance compliance)
After this period, your data will be securely deleted or anonymised.
8. Your Rights
Under UK GDPR, you have the right to:
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Request access to the personal data we hold about you
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Request correction of inaccurate or incomplete data
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Request erasure of your data (“right to be forgotten”)
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Object to or restrict processing of your data
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Withdraw consent (where applicable)
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Lodge a complaint with the Information Commissioner’s Office (ICO)
You can exercise these rights by contacting us at info@elevationaccess.co.uk.
9. Cookies
Our website uses cookies to improve your browsing experience and analyse traffic.
You can choose to accept or decline cookies via your browser settings.
For more information, please see our Cookie Policy.
10. Links to Other Websites
Our website may contain links to other websites.
We are not responsible for the content or privacy practices of those sites.
We encourage you to review their privacy policies when visiting external links.
11. Changes to This Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with an updated “last revised” date.
We encourage you to review it periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Data Protection Officer
Elevation Access Ltd
Email: info@elevationaccess.co.uk